Return Window- 10 Days

Free return services

 

Conditions-

 

Items shipped from Elite Hair Care can be returned within 10 days of receipt of shipment in most cases.

Returns will be processed only if:

 

-The product is not damaged.

-The product is not different from what was shipped to you.

-The product is returned in the same condition as when it was received (with the original brand /manufacturer box or packaging)

 

After the courier has received your item, it can take up to 5-7 working days for us to receive and process your return. After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.

 

Note: We will not accept return of any item which is wrongfully sent to us. This includes items which were not originally purchased from Us. In the event we receive such items, we are unable to return or provide a refund or other concession in respect of such items. We can only provide a refund in respect of correct items which are returned in accordance with our policies.

 

Frequently Asked Questions (FAQ) – Return Policy

 

Q1: What is Elite Hair Care’s return policy?

A1: Our return policy allows you to return products within 30 days of the purchase date, provided they are in their original condition and packaging. We want you to be completely satisfied with your purchase from Elite Hair Care.

 

Q2: How do I initiate a return?

A2: To initiate a return, please contact our customer support team at info@elitehaircares.com . Provide your order number and details about the product you wish to return. Our customer service representatives will guide you through the return process.

 

Q3: What items are eligible for return?

A3: Most unused and unopened items in their original packaging are eligible for return. Items that are personalized, used, or damaged after receipt may not be eligible for return. Please refer to our detailed return policy for specific guidelines.

 

Q4: Are there any items that cannot be returned?

A4: Yes, certain items such as intimate or sanitary goods, hazardous materials, or flammable liquids and gases cannot be returned. Gift cards are also non-returnable.

 

Q5: Do I have to pay for return shipping?

A5: No, customers are not responsible for the return shipping costs unless the return is a result of our error.

 

Q6: How long will it take to process my return?

A6: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 Working days, depending on your original payment method. Please refer to our refund policy for more details.

 

Q7: Can I exchange an item instead of returning it for a refund?

A7: Unfortunately, we currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you desire.

 

Q8: What if my item is damaged or defective?

A8: If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging. We will assist you in resolving the issue, whether it’s through a refund, replacement, or other appropriate measures.

 

Q9: How can I check the status of my return?

A9: You can check the status of your return by contacting our customer support team at info@elitehaircares.com . Please provide your order number for faster assistance.

 

Q10: Where can I find more details about Elite Hair Care’s return policy?

A10: For more detailed information about our return policy, including eligibility criteria, refund process, and specific instructions, please refer to our official Return Policy page on our website.